Hello Lapo

Thank you for your answer.
Yes, please provide the detailed ETA.
Please provide the contact phone number or any contact channel for such emergencies. Based on today's experience, writing to support email is inadequate, and I see no one check the mail until someone doesn't wake up in the ...

Sorry for the lack of responses here, we have received all your email requests and were busy replying and fixing the server side issue.
The LicenseServer is up and running now, please just restart your SmartFoxServer instances (if you haven't done so already) and if you have any issues send us an ...

Hello.
We are still investigating the issue, which seems to be caused by a change in Amazon Web Services, where the License Server database is located.

We have now activated a temporary fix. Delete files license.2x and license.k under the /config folder and restart your SmartFoxServer instances ...

Hello.
We are sorry for the problem.
We are working to fix it as soon as possible.

answer from support

until Lapo will check this post we are helpless. best option is for all of us to send emails to support and hopefully someone will catch it

its weekend and seems no communication to gotoandplay

we are planning to open 100 servers with Community License and load balance the players

michael123 wrote:

zynbasil wrote:License server is down!

yes, i don't know how to solve this problem ,just waiting for the suppoter?

Same as us. Its insane

Did anyone manage to contact them?

This is really unbelievable.
Does anyone on gotoandplay understand how much money our companies are losing now? All our production servers are down and we just staring at the screen without any solution. Not even grace period of 48h.

not that i'm aware of but at least lets all send email to support. i hope they work in the weekend

This is a huge impact on our production server. how does it make sense to make it a single point of failure and the only way to communicate with them is via email and forum post.

i hope they notice this issue and someone is working on it

same here - the license server is down we back to 100CCU

Here are some more information

We are using Unity SDK 1.7.0

we are using SFS v2.13 on aws EC2

The issue exist in production (attaching 2 images from firebase crashlytics and unity analytics)

image (4).png
image (5).png

we suspect the issue is happening with slow network but we are not ...

We keep getting (not from all users) the following exception regarding BlueBox. can someone point me to a solution ?

Thank you


Fatal Exception: java.lang.Exception: Exception : Error dispatching event bb-ioError: Error dispatching event ioError: You can't change the BlueBox mode while the ...