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Can't connect to admin panel

Posted: 12 Oct 2024, 13:49
by Thet Htue Zaw
Hey,
I'm having a problem connecting to smartfox server admin panel like I clicked the toolbox icon in the overcast server but I can't access the SmartFoxServer Admin Panel. The server is running and I've checked the usual things like IP, port, and firewall.That is happening since last night. Anyone know what could be wrong?
Thanks!

here is the video record : https://drive.google.com/file/d/1pSISEC8isFoqrsM9fqYH6LVyLkGxqDja/view?usp=sharing

Re: Can't connect to admin panel

Posted: 13 Oct 2024, 04:34
by Thet Htue Zaw
I also can't connect from the game either.

Re: Can't connect to admin panel

Posted: 14 Oct 2024, 12:50
by Lapo
Hi,
we wrote you an email Friday, Oct 11th. Did you not see it?
It was about the server running out of disk space due to huge among of log data. I think the problem you're facing is linked to that issue.

Please get back via our support@... email box.
Cheers

Re: Can't connect to admin panel

Posted: 14 Oct 2024, 14:21
by Thet Htue Zaw
Hi,

I didn't see the email, sorry about that, as it was the email from our company, which I don't have access to. Regarding the disk space issue due to the large log data, could you let me know how I can resolve that? Also we just bought a new server, and I’d appreciate any tips on how to avoid this issue in the future as well, for our production we are going to use larger servers.

Thanks a lot for your help!

Re: Can't connect to admin panel

Posted: 14 Oct 2024, 15:08
by Lapo
Please send us an email as stated above.
We'll discuss how to proceed.

Cheers