Buddy List Disappears

marsoups · Post by **marsoups** » 11 Dec 2008, 22:27

For some reason sometimes members buddy List disappears. It is as though SFS stores the buddy list in memory and does not write it to the database in real time or there is some sort of an error resulting in the list being lost ..

Any suggestions / Things to look at?

marsoups · Post by **marsoups** » 15 Dec 2008, 21:02

*bump* .. please we need an answer to this..

marsoups · Post by **marsoups** » 17 Dec 2008, 02:56

Not sure why we're not hearing back from staff, but we urgently need help to resolve this as we are going live soon and there are problems happening with the buddy list.

The version we are using of Smartfox is 1.6.2 (if this is what is holding back for a reply).. Thanks.

marsoups · Post by **marsoups** » 23 Dec 2008, 03:47

Hi Lapo or anybody who can help... One week later and we still no response, and need some sort of a fix as Smartfox is losing buddy data.

Thanks

marsoups · Post by **marsoups** » 23 Dec 2008, 06:05

here is the logs. As you can see, for user 'dave', there is a point where his mates list is fine and a point where the mates list is not fine. Help would be appreciated in resolving this issue.

Code: Select all

INFO   | jvm 1    | 2008/12/19 12:23:42 | 12:23:42.754 - [ FINER ] > Buddy list stored: UPDATE BLIST_514D47 SET NAMES_LIST='liambanacuddlesPaulPlaty2orfkarendaveklucguc',BLOCK_LIST='000000000',VAR_KEYS='$chage$hmrm$av',VAR_VALUES='7920411' WHERE OWNER='dave'
INFO   | jvm 1    | 2008/12/19 12:23:42 | 12:23:42.756 - [ FINER ] > Buddy list stored: UPDATE BLIST_514D47 SET NAMES_LIST='dandavekat',BLOCK_LIST='000',VAR_KEYS='$chage$hmrm$av',VAR_VALUES='8920312' WHERE OWNER='davek'
INFO   | jvm 1    | 2008/12/19 12:23:42 | 12:23:42.756 - [ FINE ] > Buddy Lists Autosave done in 4ms.
INFO   | jvm 1    | 2008/12/19 12:23:43 | 12:23:43.540 - [ FINE ] > Setting RoomVar [lights]: 0, priv: false, persist: false, in room: The City
INFO   | jvm 1    | 2008/12/19 12:23:55 | 12:23:55.419 - [ FINE ] > Setting RoomVar [obj2]: oi=200,or=0,ox=172,oy=277,ol=o,ot=0,at=0,ap=0,RID=308,##:(|81,1,450,29,100,null,210,null:),, priv: false, persist: false, in room: daves room
INFO   | jvm 1    | 2008/12/19 12:23:58 | 12:23:58.543 - [ FINE ] > Setting RoomVar [lights]: 1, priv: false, persist: false, in room: The City
INFO   | jvm 1    | 2008/12/19 12:24:02 | 12:24:02.545 - [ FINE ] > Setting RoomVar [lights]: 2, priv: false, persist: false, in room: The City
INFO   | jvm 1    | 2008/12/19 12:24:18 | 12:24:18.382 - [ FINE ] > Setting RoomVar [obj2]: oi=200,or=0,ox=172,oy=277,ol=o,ot=0,at=0,ap=0,RID=308,##:(|81,1,450,100,100,null,210,null:),, priv: false, persist: false, in room: daves room
INFO   | jvm 1    | 2008/12/19 12:24:22 | 12:24:22.549 - [ FINE ] > Setting RoomVar [lights]: 3, priv: false, persist: false, in room: The City
INFO   | jvm 1    | 2008/12/19 12:24:26 | 12:24:26.552 - [ FINE ] > Setting RoomVar [lights]: 4, priv: false, persist: false, in room: The City
INFO   | jvm 1    | 2008/12/19 12:24:31 | 12:24:31.554 - [ FINE ] > Setting RoomVar [lights]: 5, priv: false, persist: false, in room: The City
INFO   | jvm 1    | 2008/12/19 12:24:42 | 12:24:42.748 - [ FINE ] > Buddy Lists Autosave done in 0ms.
INFO   | jvm 1    | 2008/12/19 12:24:46 | 12:24:46.556 - [ FINE ] > Setting RoomVar [lights]: 0, priv: false, persist: false, in room: The City
INFO   | jvm 1    | 2008/12/19 12:25:01 | 12:25:01.560 - [ FINE ] > Setting RoomVar [lights]: 1, priv: false, persist: false, in room: The City
INFO   | jvm 1    | 2008/12/19 12:25:05 | 12:25:05.561 - [ FINE ] > Setting RoomVar [lights]: 2, priv: false, persist: false, in room: The City
INFO   | jvm 1    | 2008/12/19 12:25:22 | 12:25:22.333 - [ INFO ] > Settings for Zone: QMG reloaded.
INFO   | jvm 1    | 2008/12/19 12:25:22 | 12:25:22.338 - [ FINE ] > AdvancedBuddyListPersister <INIT>
INFO   | jvm 1    | 2008/12/19 12:25:24 | 12:25:24.921 - [ FINE ] > User [ qmg_admin ] removed
INFO   | jvm 1    | 2008/12/19 12:25:25 | 12:25:25.564 - [ FINE ] > Setting RoomVar [lights]: 3, priv: false, persist: false, in room: The City
INFO   | jvm 1    | 2008/12/19 12:25:29 | 12:25:29.564 - [ FINE ] > Setting RoomVar [lights]: 4, priv: false, persist: false, in room: The City
INFO   | jvm 1    | 2008/12/19 12:25:34 | 12:25:34.565 - [ FINE ] > Setting RoomVar [lights]: 5, priv: false, persist: false, in room: The City
INFO   | jvm 1    | 2008/12/19 12:25:36 | 12:25:36.374 - [ FINE ] > User [ java.nio.channels.SocketChannel[closed] ] removed
INFO   | jvm 1    | 2008/12/19 12:25:36 | 12:25:36.605 - [ FINE ] > User [ qmg_admin ] logged in
INFO   | jvm 1    | 2008/12/19 12:25:42 | 12:25:42.749 - [ FINE ] > Buddy Lists Autosave done in 0ms.
INFO   | jvm 1    | 2008/12/19 12:25:49 | 12:25:49.568 - [ FINE ] > Setting RoomVar [lights]: 0, priv: false, persist: false, in room: The City
INFO   | jvm 1    | 2008/12/19 12:26:04 | 12:26:04.572 - [ FINE ] > Setting RoomVar [lights]: 1, priv: false, persist: false, in room: The City
INFO   | jvm 1    | 2008/12/19 12:26:05 | 12:26:05.641 - [ FINER ] > Setting buddyVariable: rm = 3
INFO   | jvm 1    | 2008/12/19 12:26:06 | 12:26:05.989 - [ FINE ] > User variable [dx] deleted for user: dave
INFO   | jvm 1    | 2008/12/19 12:26:06 | 12:26:05.989 - [ FINE ] > User variable [dy] deleted for user: dave
INFO   | jvm 1    | 2008/12/19 12:26:06 | 12:26:06.005 - [ INFO ] > dave joined room: The Bush
INFO   | jvm 1    | 2008/12/19 12:26:06 | 12:26:06.005 - [ FINE ] > User variable [dx] deleted for user: dave
INFO   | jvm 1    | 2008/12/19 12:26:06 | 12:26:06.005 - [ FINE ] > User variable [px] deleted for user: dave
INFO   | jvm 1    | 2008/12/19 12:26:06 | 12:26:06.005 - [ FINE ] > User variable [dy] deleted for user: dave
INFO   | jvm 1    | 2008/12/19 12:26:06 | 12:26:06.006 - [ FINE ] > User variable [py] deleted for user: dave
INFO   | jvm 1    | 2008/12/19 12:26:06 | 12:26:06.006 - [ FINE ] > User variable [atc] deleted for user: dave
INFO   | jvm 1    | 2008/12/19 12:26:06 | 12:26:06.006 - [ INFO ] > dave exited room: daves room
INFO   | jvm 1    | 2008/12/19 12:26:06 | 12:26:06.006 - [ FINE ] > User variable [atc] deleted for user: dave
INFO   | jvm 1    | 2008/12/19 12:26:06 | 12:26:06.832 - [ FINE ] > User variable [dy] = 458.1, created for user: dave
INFO   | jvm 1    | 2008/12/19 12:26:06 | 12:26:06.832 - [ FINE ] > User variable [py] = 402.1, created for user: dave
INFO   | jvm 1    | 2008/12/19 12:26:06 | 12:26:06.832 - [ FINE ] > User variable [px] = 244, created for user: dave
INFO   | jvm 1    | 2008/12/19 12:26:06 | 12:26:06.832 - [ FINE ] > User variable [dx] = 553.3, created for user: dave
INFO   | jvm 1    | 2008/12/19 12:26:06 | 12:26:06.832 - [ FINE ] > User dave updates variables: <vars><var n='lv' t='n'><![CDATA[0]]></var><var n='dy' t='n'><![CDATA[458.1]]></var><var n='rm' t='n'><![CDATA[1]]></var><var n='py' t='n'><![CDATA[402.1]]></var><var n='px' t='n'><![CDATA[244]]></var><var n='dx' t='n'><![CDATA[553.3]]></var></vars>
INFO   | jvm 1    | 2008/12/19 12:26:07 | 12:26:07.297 - [ FINE ] > User dave updates variables: <vars><var n='lv' t='n'><![CDATA[0]]></var><var n='dy' t='n'><![CDATA[444.7]]></var><var n='rm' t='n'><![CDATA[1]]></var><var n='py' t='n'><![CDATA[399.2]]></var><var n='px' t='n'><![CDATA[283.2]]></var><var n='dx' t='n'><![CDATA[605.8]]></var></vars>
INFO   | jvm 1    | 2008/12/19 12:26:08 | 12:26:08.575 - [ FINE ] > Setting RoomVar [lights]: 2, priv: false, persist: false, in room: The City
INFO   | jvm 1    | 2008/12/19 12:26:09 | 12:26:09.076 - [ FINE ] > User dave updates variables: <vars><var n='lv' t='n'><![CDATA[0]]></var><var n='dy' t='n'><![CDATA[460.6]]></var><var n='rm' t='n'><![CDATA[1]]></var><var n='py' t='n'><![CDATA[377.5]]></var><var n='px' t='n'><![CDATA[491.5]]></var><var n='dx' t='n'><![CDATA[622.8]]></var></vars>
INFO   | jvm 1    | 2008/12/19 12:26:09 | 12:26:09.189 - [ INFO ] > dave joined room: Games Reception
INFO   | jvm 1    | 2008/12/19 12:26:09 | 12:26:09.189 - [ FINE ] > User variable [dx] deleted for user: dave
INFO   | jvm 1    | 2008/12/19 12:26:09 | 12:26:09.189 - [ FINE ] > User variable [px] deleted for user: dave
INFO   | jvm 1    | 2008/12/19 12:26:09 | 12:26:09.189 - [ FINE ] > User variable [dy] deleted for user: dave
INFO   | jvm 1    | 2008/12/19 12:26:09 | 12:26:09.189 - [ FINE ] > User variable [py] deleted for user: dave
INFO   | jvm 1    | 2008/12/19 12:26:09 | 12:26:09.189 - [ FINE ] > User variable [atc] deleted for user: dave
INFO   | jvm 1    | 2008/12/19 12:26:09 | 12:26:09.190 - [ INFO ] > dave exited room: The Bush
INFO   | jvm 1    | 2008/12/19 12:26:09 | 12:26:09.190 - [ FINE ] > User variable [atc] deleted for user: dave
INFO   | jvm 1    | 2008/12/19 12:26:13 | 12:26:12.960 - [ INFO ] > dave joined room: The Bush
INFO   | jvm 1    | 2008/12/19 12:26:13 | 12:26:12.960 - [ INFO ] > dave exited room: Games Reception
INFO   | jvm 1    | 2008/12/19 12:26:13 | 12:26:12.961 - [ FINE ] > User variable [atc] deleted for user: dave
INFO   | jvm 1    | 2008/12/19 12:26:13 | 12:26:13.956 - [ FINE ] > User variable [dy] = 462.9, created for user: dave
INFO   | jvm 1    | 2008/12/19 12:26:13 | 12:26:13.956 - [ FINE ] > User variable [py] = 338.3, created for user: dave
INFO   | jvm 1    | 2008/12/19 12:26:13 | 12:26:13.956 - [ FINE ] > User variable [px] = 841, created for user: dave
INFO   | jvm 1    | 2008/12/19 12:26:13 | 12:26:13.956 - [ FINE ] > User variable [dx] = 640.2, created for user: dave
INFO   | jvm 1    | 2008/12/19 12:26:13 | 12:26:13.956 - [ FINE ] > User dave updates variables: <vars><var n='lv' t='n'><![CDATA[0]]></var><var n='dy' t='n'><![CDATA[462.9]]></var><var n='rm' t='n'><![CDATA[0]]></var><var n='py' t='n'><![CDATA[338.3]]></var><var n='px' t='n'><![CDATA[841]]></var><var n='dx' t='n'><![CDATA[640.2]]></var></vars>
INFO   | jvm 1    | 2008/12/19 12:26:16 | 12:26:16.158 - [ FINE ] > User dave updates variables: <vars><var n='lv' t='n'><![CDATA[0]]></var><var n='dy' t='n'><![CDATA[485]]></var><var n='rm' t='n'><![CDATA[0]]></var><var n='py' t='n'><![CDATA[385.9]]></var><var n='px' t='n'><![CDATA[620.1]]></var><var n='dx' t='n'><![CDATA[540.6]]></var></vars>
INFO   | jvm 1    | 2008/12/19 12:26:17 | 12:26:17.451 - [ FINE ] > User dave updates variables: <vars><var n='lv' t='n'><![CDATA[0]]></var><var n='dy' t='n'><![CDATA[426.5]]></var><var n='rm' t='n'><![CDATA[0]]></var><var n='py' t='n'><![CDATA[408]]></var><var n='px' t='n'><![CDATA[520.5]]></var><var n='dx' t='n'><![CDATA[747]]></var></vars>
INFO   | jvm 1    | 2008/12/19 12:26:17 | 12:26:17.829 - [ FINE ] > User dave updates variables: <vars><var n='lv' t='n'><![CDATA[0]]></var><var n='dy' t='n'><![CDATA[419.7]]></var><var n='rm' t='n'><![CDATA[0]]></var><var n='py' t='n'><![CDATA[402.6]]></var><var n='px' t='n'><![CDATA[539.7]]></var><var n='dx' t='n'><![CDATA[802.2]]></var></vars>
INFO   | jvm 1    | 2008/12/19 12:26:18 | 12:26:18.694 - [ FINE ] > User dave updates variables: <vars><var n='lv' t='n'><![CDATA[0]]></var><var n='dy' t='n'><![CDATA[414]]></var><var n='rm' t='n'><![CDATA[0]]></var><var n='py' t='n'><![CDATA[378.6]]></var><var n='px' t='n'><![CDATA[636.7]]></var><var n='dx' t='n'><![CDATA[826.7]]></var></vars>
INFO   | jvm 1    | 2008/12/19 12:26:20 | 12:26:19.967 - [ FINE ] > User dave updates variables: <vars><var n='lv' t='n'><![CDATA[0]]></var><var n='dy' t='n'><![CDATA[414.9]]></var><var n='rm' t='n'><![CDATA[0]]></var><var n='py' t='n'><![CDATA[346.5]]></var><var n='px' t='n'><![CDATA[767.8]]></var><var n='dx' t='n'><![CDATA[854.7]]></var></vars>
INFO   | jvm 1    | 2008/12/19 12:26:21 | 12:26:21.370 - [ FINE ] > User dave updates variables: <vars><var n='lv' t='n'><![CDATA[0]]></var><var n='dy' t='n'><![CDATA[434.1]]></var><var n='rm' t='n'><![CDATA[0]]></var><var n='py' t='n'><![CDATA[337.9]]></var><var n='px' t='n'><![CDATA[834.7]]></var><var n='dx' t='n'><![CDATA[861.1]]></var></vars>
INFO   | jvm 1    | 2008/12/19 12:26:22 | 12:26:22.072 - [ FINE ] > User dave updates variables: <vars><var n='lv' t='n'><![CDATA[0]]></var><var n='dy' t='n'><![CDATA[463.9]]></var><var n='rm' t='n'><![CDATA[0]]></var><var n='py' t='n'><![CDATA[357.1]]></var><var n='px' t='n'><![CDATA[841]]></var><var n='dx' t='n'><![CDATA[805.8]]></var></vars>
INFO   | jvm 1    | 2008/12/19 12:26:22 | 12:26:22.883 - [ FINE ] > User dave updates variables: <vars><var n='lv' t='n'><![CDATA[0]]></var><var n='dy' t='n'><![CDATA[441.8]]></var><var n='rm' t='n'><![CDATA[0]]></var><var n='py' t='n'><![CDATA[386.9]]></var><var n='px' t='n'><![CDATA[785.8]]></var><var n='dx' t='n'><![CDATA[690.9]]></var></vars>
INFO   | jvm 1    | 2008/12/19 12:26:23 | 12:26:23.620 - [ FINE ] > User dave updates variables: <vars><var n='lv' t='n'><![CDATA[0]]></var><var n='dy' t='n'><![CDATA[470.6]]></var><var n='rm' t='n'><![CDATA[0]]></var><var n='py' t='n'><![CDATA[372.2]]></var><var n='px' t='n'><![CDATA[709.1]]></var><var n='dx' t='n'><![CDATA[624.8]]></var></vars>
INFO   | jvm 1    | 2008/12/19 12:26:24 | 12:26:24.212 - [ FINE ] > User dave updates variables: <vars><var n='lv' t='n'><![CDATA[0]]></var><var n='dy' t='n'><![CDATA[487.9]]></var><var n='rm' t='n'><![CDATA[0]]></var><var n='py' t='n'><![CDATA[384.8]]></var><var n='px' t='n'><![CDATA[647.4]]></var><var n='dx' t='n'><![CDATA[574.1]]></var></vars>
INFO   | jvm 1    | 2008/12/19 12:26:25 | 12:26:25.893 - [ FINER ] > Setting buddyVariable: rm = 2
INFO   | jvm 1    | 2008/12/19 12:26:26 | 12:26:26.471 - [ FINE ] > User variable [dx] deleted for user: dave
INFO   | jvm 1    | 2008/12/19 12:26:26 | 12:26:26.471 - [ FINE ] > User variable [dy] deleted for user: dave
INFO   | jvm 1    | 2008/12/19 12:26:26 | 12:26:26.487 - [ INFO ] > dave joined room: The Beach
INFO   | jvm 1    | 2008/12/19 12:26:26 | 12:26:26.487 - [ FINE ] > User variable [dx] deleted for user: dave
INFO   | jvm 1    | 2008/12/19 12:26:26 | 12:26:26.487 - [ FINE ] > User variable [px] deleted for user: dave
INFO   | jvm 1    | 2008/12/19 12:26:26 | 12:26:26.487 - [ FINE ] > User variable [dy] deleted for user: dave
INFO   | jvm 1    | 2008/12/19 12:26:26 | 12:26:26.488 - [ FINE ] > User variable [py] deleted for user: dave
INFO   | jvm 1    | 2008/12/19 12:26:26 | 12:26:26.488 - [ FINE ] > User variable [atc] deleted for user: dave
INFO   | jvm 1    | 2008/12/19 12:26:26 | 12:26:26.488 - [ INFO ] > dave exited room: The Bush
INFO   | jvm 1    | 2008/12/19 12:26:26 | 12:26:26.488 - [ FINE ] > User variable [atc] deleted for user: dave
INFO   | jvm 1    | 2008/12/19 12:26:27 | 12:26:27.199 - [ FINE ] > User variable [dy] = 261.3, created for user: dave
INFO   | jvm 1    | 2008/12/19 12:26:27 | 12:26:27.199 - [ FINE ] > User variable [py] = 424.9, created for user: dave
INFO   | jvm 1    | 2008/12/19 12:26:27 | 12:26:27.199 - [ FINE ] > User variable [px] = 223.1, created for user: dave
INFO   | jvm 1    | 2008/12/19 12:26:27 | 12:26:27.199 - [ FINE ] > User variable [dx] = 369.5, created for user: dave
INFO   | jvm 1    | 2008/12/19 12:26:27 | 12:26:27.200 - [ FINE ] > User dave updates variables: <vars><var n='lv' t='n'><![CDATA[0]]></var><var n='dy' t='n'><![CDATA[261.3]]></var><var n='rm' t='n'><![CDATA[0]]></var><var n='py' t='n'><![CDATA[424.9]]></var><var n='px' t='n'><![CDATA[223.1]]></var><var n='dx' t='n'><![CDATA[369.5]]></var></vars>
INFO   | jvm 1    | 2008/12/19 12:26:27 | 12:26:27.756 - [ FINE ] > User dave updates variables: <vars><var n='lv' t='n'><![CDATA[0]]></var><var n='dy' t='n'><![CDATA[176.9]]></var><var n='rm' t='n'><![CDATA[0]]></var><var n='py' t='n'><![CDATA[407.4]]></var><var n='px' t='n'><![CDATA[232.2]]></var><var n='dx' t='n'><![CDATA[390.3]]></var></vars>
INFO   | jvm 1    | 2008/12/19 12:26:28 | 12:26:28.579 - [ FINE ] > Setting RoomVar [lights]: 3, priv: false, persist: false, in room: The City
INFO   | jvm 1    | 2008/12/19 12:26:29 | 12:26:29.865 - [ FINE ] > User dave updates variables: <vars><var n='lv' t='n'><![CDATA[0]]></var><var n='dy' t='n'><![CDATA[469.7]]></var><var n='rm' t='n'><![CDATA[0]]></var><var n='py' t='n'><![CDATA[330.5]]></var><var n='px' t='n'><![CDATA[266.7]]></var><var n='dx' t='n'><![CDATA[329.6]]></var></vars>
INFO   | jvm 1    | 2008/12/19 12:26:30 | 12:26:30.644 - [ FINE ] > User dave updates variables: <vars><var n='lv' t='n'><![CDATA[0]]></var><var n='dy' t='n'><![CDATA[366.9]]></var><var n='rm' t='n'><![CDATA[0]]></var><var n='py' t='n'><![CDATA[361.5]]></var><var n='px' t='n'><![CDATA[288.1]]></var><var n='dx' t='n'><![CDATA[393]]></var></vars>
INFO   | jvm 1    | 2008/12/19 12:26:32 | 12:26:32.127 - [ FINE ] > User dave updates variables: <vars><var n='lv' t='n'><![CDATA[0]]></var><var n='dy' t='n'><![CDATA[165.3]]></var><var n='rm' t='n'><![CDATA[0]]></var><var n='py' t='n'><![CDATA[308.6]]></var><var n='px' t='n'><![CDATA[350.8]]></var><var n='dx' t='n'><![CDATA[370.4]]></var></vars>
INFO   | jvm 1    | 2008/12/19 12:26:32 | 12:26:32.579 - [ FINE ] > Setting RoomVar [lights]: 4, priv: false, persist: false, in room: The City
INFO   | jvm 1    | 2008/12/19 12:26:34 | 12:26:34.609 - [ FINE ] > User dave updates variables: <vars><var n='lv' t='n'><![CDATA[0]]></var><var n='dy' t='n'><![CDATA[158.6]]></var><var n='rm' t='n'><![CDATA[0]]></var><var n='py' t='n'><![CDATA[147]]></var><var n='px' t='n'><![CDATA[350.4]]></var><var n='dx' t='n'><![CDATA[334.2]]></var></vars>
INFO   | jvm 1    | 2008/12/19 12:26:36 | 12:26:36.576 - [ FINE ] > User dave updates variables: <vars><var n='lv' t='n'><![CDATA[0]]></var><var n='dy' t='n'><![CDATA[150]]></var><var n='rm' t='n'><![CDATA[0]]></var><var n='py' t='n'><![CDATA[107.8]]></var><var n='px' t='n'><![CDATA[328.6]]></var><var n='dx' t='n'><![CDATA[240.9]]></var></vars>
INFO   | jvm 1    | 2008/12/19 12:26:37 | 12:26:37.581 - [ FINE ] > Setting RoomVar [lights]: 5, priv: false, persist: false, in room: The City
INFO   | jvm 1    | 2008/12/19 12:26:37 | 12:26:37.611 - [ FINE ] > User dave updates variables: <vars><var n='lv' t='n'><![CDATA[0]]></var><var n='dy' t='n'><![CDATA[171.1]]></var><var n='rm' t='n'><![CDATA[0]]></var><var n='py' t='n'><![CDATA[106.2]]></var><var n='px' t='n'><![CDATA[323.9]]></var><var n='dx' t='n'><![CDATA[394.8]]></var></vars>
INFO   | jvm 1    | 2008/12/19 12:26:38 | 12:26:38.224 - [ FINE ] > User dave updates variables: <vars><var n='lv' t='n'><![CDATA[0]]></var><var n='dy' t='n'><![CDATA[174]]></var><var n='rm' t='n'><![CDATA[0]]></var><var n='py' t='n'><![CDATA[104]]></var><var n='px' t='n'><![CDATA[333.1]]></var><var n='dx' t='n'><![CDATA[451]]></var></vars>
INFO   | jvm 1    | 2008/12/19 12:26:38 | 12:26:38.832 - [ FINE ] > User dave updates variables: <vars><var n='lv' t='n'><![CDATA[0]]></var><var n='dy' t='n'><![CDATA[183.6]]></var><var n='rm' t='n'><![CDATA[0]]></var><var n='py' t='n'><![CDATA[104]]></var><var n='px' t='n'><![CDATA[333.1]]></var><var n='dx' t='n'><![CDATA[453.7]]></var></vars>
INFO   | jvm 1    | 2008/12/19 12:26:39 | 12:26:39.300 - [ FINE ] > User dave updates variables: <vars><var n='lv' t='n'><![CDATA[0]]></var><var n='dy' t='n'><![CDATA[191.3]]></var><var n='rm' t='n'><![CDATA[0]]></var><var n='py' t='n'><![CDATA[104.7]]></var><var n='px' t='n'><![CDATA[361.8]]></var><var n='dx' t='n'><![CDATA[447.3]]></var></vars>
INFO   | jvm 1    | 2008/12/19 12:26:42 | 12:26:42.583 - [ FINE ] > User dave updates variables: <vars><var n='lv' t='n'><![CDATA[0]]></var><var n='dy' t='n'><![CDATA[222.9]]></var><var n='rm' t='n'><![CDATA[0]]></var><var n='py' t='n'><![CDATA[114.3]]></var><var n='px' t='n'><![CDATA[427.3]]></var><var n='dx' t='n'><![CDATA[355.9]]></var></vars>
INFO   | jvm 1    | 2008/12/19 12:26:42 | 12:26:42.752 - [ FINER ] > Buddy list stored: UPDATE BLIST_514D47 SET NAMES_LIST='',BLOCK_LIST='',VAR_KEYS='$chage$hmrm$av',VAR_VALUES='7920421' WHERE OWNER='dave'

Post by **Lapo** » 23 Dec 2008, 06:57

Hi there. Apologies for the late reply.
Unfortunately there is no know problem as this one.
Can you give us more informations?
How much load you have, how frequent the problem is, if it happens only for certain users etc...
Additionally can you reproduce the problem with a set of actions?

marsoups · Post by **marsoups** » 13 Feb 2009, 06:22

Lapo wrote:Hi there. Apologies for the late reply.
Unfortunately there is no know problem as this one.
Can you give us more informations?
How much load you have, how frequent the problem is, if it happens only for certain users etc...
Additionally can you reproduce the problem with a set of actions?

Thanks for reply...

This problem still exists however it is really intermittent so it is very difficult to reproduce.
At the moment the load is quite low, maybe 15 or 16 users maximum, but this should increase soon.. There is not much activity on the SFS side either at this stage.

The problem occurs pretty seldom, perhaps once a week or so, one of us in the office will notice that our mates list has disappeared. Im pretty sure that it can happen to any users.

With regards to reproducing the problem with a set of actions, it would be nice but will be time consuming for us, but we will do our best to resolve what is causing it. We will have to set logging to FINE to pick this up for when it happens next.

Thanks.

jamieyg3 · Post by **jamieyg3** » 14 Feb 2009, 05:54

wow I just posted with the exact same problem and didn't see this one.

I am having this issue too, sometimes people log in, add a new buddy, log out... log back in and their entire buddy list is gone!

Post by **Lapo** » 14 Feb 2009, 09:07

Are you using any server side code that works with the buddy list or is it all done on the client side?

I can provide a patch for better debugging. Please drop us an email with a reference to this thread and we'll send it as soon as possible.

jamieyg3 · Post by **jamieyg3** » 14 Feb 2009, 18:03

all my buddy list stuff is client side.

marsoups · Post by **marsoups** » 20 Feb 2009, 04:32

Thank you Lapo, we have sent you logs using the patch that you have supplied us with... And encountered the problem today with 3 users that we know of losing their buddy lists...

Many thanks for assistance..

Post by **Lapo** » 23 Feb 2009, 06:14

After inspecting the logs sent by marsoups we went back to our test suite to replicate the problem, but even under heavy loads the issue was not reproducable.

The issue, in fact, arises only when you reload the Zone settings via the Admin Tool. This is because the buddy list settings are reloaded as well and the BuddyManager object, responsible for keeping the buddy data, is also restarted.

We are now evaluating the possibility to change this behavior, by avoiding to reload the Buddy List settings on Zone reload.

jamieyg3 · Post by **jamieyg3** » 05 Mar 2009, 22:25

Lapo wrote:After inspecting the logs sent by marsoups we went back to our test suite to replicate the problem, but even under heavy loads the issue was not reproducable.

The issue, in fact, arises only when you reload the Zone settings via the Admin Tool. This is because the buddy list settings are reloaded as well and the BuddyManager object, responsible for keeping the buddy data, is also restarted.

We are now evaluating the possibility to change this behavior, by avoiding to reload the Buddy List settings on Zone reload.

has this been fixed yet?

Post by **Lapo** » 06 Mar 2009, 13:22

It will be part of the next update but we don't have a release date yet.
If you need an urgent patch drop us an email and we'll send an early release as soon as possible.