Frequent connection failures for some users

[eyalb]

Hi guys,
Some of our players are experiencing frequent and consistent failures when connecting to SFS.
For example, there's this user who couldn't connect for the last 3 weeks, trying few times every day.
By failed connection i mean that the "success" param on the delegate of

Code: Select all

  -(void)onConnection:(SFSEvent *)evt

always returned false.

How can we get more debuggable verbose information? client/server side?
Our iOS SFS Objective-C version is: 1.7.10
Server side: 2.13
The user is playing on iPhone12_1, OS ver 13.3.1.

Thanks,
Eyal Barak

[Lapo]

Hi,
unfortunately there's not much you can debug from the API layer. Either a connection succeeds or it fails. If it fails the problem is to be found in the user's network. Be it the device network, or any firewall/proxy that may sit in front of it.

If the user has access to multiple networks, e.g. 4G and Wifi ask him to try from both sides and see if one at least can connect.
Thanks