Session auto removed after about 1 minute of user inactivity when using a web service vpn connection

[dekii]

Session auto removed after about 1 minute of user inactivity when using a web service vpn connection
i only got this problem when client using connection ws with vpn, when turn off vpn it's not. i had config Session maximum idle time to 999 and
User maximum idle time to 9999 and Overridden user maximum idle time to 9999. I user sfs2x version

[Lapo]

Hi,
the server never disconnects a client before the timeout, however a client can disconnect from it's side, for example when there are network issues, slowness, congestion etc...

It is highly likely that the VPN is causing the disconnection. A way to mitigate this issue is to send small packets every few seconds to keep the connection alive.
The client API provide a LagMonitor utility that sends ping requests every few seconds, to measure the latency with the server. You can turn it on from the client side and use this feature as a keep-alive mechanism.

For example in C# you can do this:

Code: Select all

sfs.EnableLagMonitor(true);

where sfs is an instance of the SmartFox class.

The same can be done in the other supported languages.

Cheers

[dekii]

Hi,
the server never disconnects a client before the timeout, however a client can disconnect from it's side, for example when there are network issues, slowness, congestion etc...

It is highly likely that the VPN is causing the disconnection. A way to mitigate this issue is to send small packets every few seconds to keep the connection alive.
The client API provide a LagMonitor utility that sends ping requests every few seconds, to measure the latency with the server. You can turn it on from the client side and use this feature as a keep-alive mechanism.

For example in C# you can do this:

Code: Select all

sfs.EnableLagMonitor(true);

where sfs is an instance of the SmartFox class.

The same can be done in the other supported languages.

Cheers

Thanks for your reply, I just discovered that the port was disconnected right after the user joined the zone , and then connection lost maybe because limit reconnect failse. and i see a case is with another vpn, i cant connect. Maybe because vpn, i has no idea

[dekii]

Is anyone having the same vpn connection problem as me? The problem is still not resolved

[Lapo]

For further testing, I have checked the the IP address you have show in your screenshots and it works correctly. We can reach the websocket port and connect, also from a VPN.

This seems to confirm the hypothesis that the issue is the VPN you're using.
Cheers

[dekii]

Thanks for your support